Fame 24 Hour Care Rated “GOOD” in PAMMS East ADASS Assessment (May 2026)

We’re proud to share an important quality update:

This outcome matters because it reflects independent assurance across the areas that sit at the heart of safe,
person-centred care.

What is PAMMS East ADASS?

PAMMS, which stands for Provider Assessment and Market Management Solution, is a quality assurance framework
used to assess care providers against key service standards. The assessment looks at how providers support people,
manage risk, ensure safe practice, and maintain consistent quality.

In simple terms, it is a structured way of checking that a provider’s day-to-day care is backed by the right systems,
training, oversight, and accountability.

Our Outcome: “GOOD” Across Key Domains

In this assessment, Fame 24 Hour Care was rated GOOD across the following domains:

• Involvement and Information
• Personalised Care and Support
• Safeguarding and Safety
• Suitability of Staffing
• Quality of Management

These domains reflect the foundations of safe, reliable care, especially for people who need reassurance that support
will be consistent, respectful, and well organised.

Standards Rated “GOOD”

We were also rated GOOD across a wide range of standards, including:

• Respecting and involving people accessing the service
• Consent
• Care and welfare of people accessing the service
• Meeting nutritional needs
• Co-operating with other providers
• Safeguarding people who access the service from abuse
• Cleanliness and infection control
• Management of medicines
• Safety and suitability of premises
• Safety, availability and suitability of equipment
• Requirements relating to staff recruitment
• Staffing and staff deployment
• Staff support
• Assessing and monitoring the quality of service provision
• Using information and dealing with complaints
• Records

What This Means for Families

If you’re arranging care for a parent, partner, or relative, you may be carrying a lot already — worry, responsibility,
and the pressure to make the right choice.

A “GOOD” outcome should reassure you that:

• You’ll be kept informed and involved
• Care will be personalised, not one size fits all
• Safeguarding and safety are taken seriously
• Care workers are suitable, trained, and supported
• The service is well managed and accountable

At Fame 24 Hour Care, we aim to deliver care that feels calm, respectful, and consistent, because that’s what families
need most.

What This Means for Commissioners and Professionals

For commissioners, social workers, and healthcare professionals, quality is not just about outcomes. It is about
governance, audit readiness, safe practice, and dependable delivery.

A “GOOD” outcome reflects:

• Clear standards and documented processes
• Safe practice in safeguarding, infection control, and medication support
• Appropriate recruitment and staffing deployment
• Ongoing monitoring of service quality and performance
• A structured approach to complaints, learning, and improvement

We understand the importance of reliability, responsiveness, and professional collaboration, especially where care is
part of a wider pathway.

What This Means for New Potential Customers

If you’re new to home care, you might not know what to look for. Here are a few practical signs of a provider that
takes quality seriously, and how this assessment relates:

• Respect and involvement: you’re listened to, and your preferences are taken seriously
• Personalised planning: care is built around routines, risks, and goals
• Safety and safeguarding: concerns are handled promptly and professionally
• Medication standards: documentation and processes are clear and consistent
• Staffing suitability: care workers are trained, supported, and well matched
• Good management: the service is organised, responsive, and accountable

Our Approach: Warm, Person-Centred, and Properly Managed

A quality assessment is important, but what matters most is what happens in real homes, with real people, every day.
Our focus is simple:

• Dignity and respect in every visit
• Person-centred care plans that adapt as needs change
• Clear communication with families and professionals
• Strong safeguarding culture and safe practice
• Training, supervision, and support for our care workers
• Continuous improvement through monitoring, feedback, and learning

We also offer a no-contract care model, because we believe care should be built on trust and results, not on being locked in.

This outcome reflects the commitment of our care workers, supervisors, office team, and leadership, alongside the trust
and feedback of our clients and families.

To everyone who has supported us and partnered with us in delivering care: thank you.