Care Coordinator (Domiciliary Care) – Ipswich, Suffolk
Salary: £28,000 per year (DOE)
- Location: Ipswich (office-based with local travel as required)
- Job type: Full-time, permanent
- Reports to: Registered Manager/ Care Manager
About Fame24HourCare
Fame24HourCare is a CQC-registered home care provider supporting adults (18+) across Ipswich and Suffolk.
We deliver high-quality, person-centred care including dementia support, mental health, complex needs and reablement.
Our focus is safe, responsive care with strong communication and reliable coordination.
The Role
We’re looking for an organised, calm and people-focused Care Coordinator to support the day-to-day coordination of care delivery.
You’ll help ensure visits are safely staffed, rotas are accurate, and clients and care workers feel supported- especially when plans change at short notice.
What Can we offer you?
Key Responsibilities
- Coordinate daily/weekly rotas to ensure safe, consistent care delivery Allocate care workers based on skills, availability, location and client preferences (including gender match where required)
- Manage schedule changes, sickness/absence cover and urgent adjustments Communicate clearly with clients, families, care workers and professionals Maintain accurate records on our care management system (e.g., scheduling, notes updates)
- Support onboarding of new care packages (start dates, rota setup, continuity planning)
- Work closely with supervisors/managers to escalate risks, incidents or safeguarding concerns
- Contribute to service quality through good documentation and proactive problem-solving
- Participate in the on-call rota if required (optional-confirm at interview) What Were Looking For
- Experience in domiciliary care coordination/scheduling (or similar care operations role)
- Strong understanding of person-centred care and safeguarding responsibilities Confident communicator—able to handle sensitive conversations professionally Highly organised with strong attention to detail (rotas, times, compliance) Comfortable using digital systems (care scheduling/EHR platforms; Excel/Google Sheets)
- Able to work under pressure and make good decisions quickly UK driving licence preferred (local travel may be required, One month of complimentary accommodation is available if relocation is required.
Desirable
- Knowledge of CQC expectations (SAFE, EFFECTIVE, CARING, RESPONSIVE, WELL-LED)
- Experience coordinating complex care, dementia or mental health packages NVQ/QCF Level 3 in Health & Social Care (or working towards)
What We Offer
- £28,000 salary
- Supportive, locally managed team environment Training and development opportunities A role with real impact on service quality and client outcomes
Please complete the application form
To apply for this please follow these steps:
1. Download the job application form by clicking the following link: [Download Job Form].
2. Fill out the downloaded form with accurate and complete information.
3. Return to this page and click the “Apply Now” button below.
Our Recruitment Process
As a CQC-regulated employer, Fame 24hour Care is committed to safeguarding and safer recruitment. All successful applicants will be subject to an enhanced disclosure, among other checks. Professional and character references will be requested if your application is successful
About Fame 24hour Care Homecare
Fame 24hour care is driven by excellence in providing clients with quality health and personalized care services that help them deal with illness and disability while maintaining their self-esteem.
Our only one goal – to improve the quality of life for all of those we are honoured to work with.
Our only one goal – to improve the quality of life for all of those we are honoured to work with.
Health and Safety
At Fame 24hour Care we take your safety seriously. We ensure that we meet all Government guidelines when it comes to Personal Protective Equipment (PPE). The safety of our staff and service users is paramount